The Salon Upstairs Cancellation Policy

We understand that occasionally things don’t work as they were planned.
As a small salon, we rely on our diary running smoothly, when our
clients arrive on time for their appointments, and if our clients need
to change appointments we ask that they give us 48 hours’ notice. We
understand that in certain circumstances you may give us shorter notice.

As we are a small salon we allocate time that is specifically for you
and your service, unfortunately when we haven’t had any notice of a
cancellation we are unable to fill the appointment spot.

Our clients are very loyal and luckily we don’t have to implement a
cancellation fee at this time. However, if you were to have cancelled
two appointments in a row we will ask that the next time you book an
appointment, you pay for 100% of your appointment upfront.

We appreciate your support of our Salon and we will continue to provide
the highest professional service at every appointment. We follow strict
data protection, keeping up to date on GDPR on holding your data and we
will never use it in any way with third parties.